Quality

Matsuda Sangyo Co., Ltd. has established as our corporate philosophy “making effective use of the limited Earth resources and contributing to society through business.” To that end, we strive to develop and nurture the products and services that customers require by enhancing our customer relationships across all our business activities, included the recovery of precious metals from industrial resources, manufacturing and sale of precious metal products, proper treatment of industrial waste, and precision cleaning of semiconductor manufacturing equipment.

With the desire to realize our vision, “For human happiness and a beautiful Earth,” we recognize that conserving the environment of the Earth, our homeland, is one of the most important issues confronting all humankind. Based on this recognition, we shall engage in activities with consideration for its maintenance throughout all aspects of our business activities.

Based on our basic philosophy, Matsuda Sangyo Co., Ltd. has established the following policies and framework for quality and environmental targets, and we will strive to achieve our targets with the participation of all employees.

1. Customer satisfaction comes first and society trusts us
   we recognize and act on the need to quickly and accurately grasp customer requirements, provide quality that satisfies customers in terms of delivery time, price, and service, and strive to provide accurate information about products and services.

2.  Emphasis on Compliance
   We clarify the laws and regulations that apply to our business activities, products, services and their environmental aspects, as well as other requirements that are required by customers and other stakeholders and that we agree to, and ensure that all employees are aware of and comply with them.

3. Achieving both environmental impact reduction and business growth
   We will conduct environmental due diligence for our business activities, products, and services, establish management standards to address identified risks, and have all employees take action to reduce our environmental impact, including preventing pollution.
   Furthermore, we will address important environmental issues surrounding our company, such as measures to combat global warming, building a recycling-oriented society, and preserving biodiversity, and strive to improve our corporate value in order to realize a sustainable society.

4. Proper management of hazardous chemical substances
   We will properly manage chemical substances restricted by law, customers, and other stakeholders to prevent procurement, use, and contamination.
   When using chemical substances that may affect the human body or the environment, we will accurately identify the risks, establish management standards for handling, storage, transportation, and disposal, and properly manage them.

5. Complete implementation of PDCAWe will establish and operate an integrated management system for quality and the environment to improve our quality performance and environmental performance, while also verifying the results through regular management reviews and striving for continuous improvement of the integrated management system.

This quality and environmental policy will be reviewed taking into consideration the results, changes in the circumstances surrounding our company, and changes in the needs of our customers and other stakeholders.
This policy applies to Matsuda Sangyo Co., Ltd.'s precious metals-related business (domestic).
 

Enacted: April 1, 2025

Koji Tsushima
Vice President, Matsuda Sangyo Co.,Ltd

Trust in the Matsuda brand through our robust quality assurance and confidentiality system, and provision of products that reduce burden on the Earth’s environment

Matsuda Sanyo’s bullion is registered as good delivery gold and silver with the London Bullion Market Association (LBMA) and good delivery platinum and palladium with the London Platinum and Palladium Market (LPPM). In Japan, our gold, silver, platinum, and palladium are designated as deliverable grades on the Osaka Exchange, and Matsuda Sangyo is accredited as a designated appraiser.

Matsuda Sangyo has spent many years building a quality control and assurance system and continues to implement the PDCA cycle and make daily improvements even today. Based on more than 70 years of precious metal refining knowhow, we carry out content surveys and quality control by using high-precision analysis technology. The precious metal bullion produced through these systems has been recognized as “good delivery” on the market. We supply an extensive lineup of surface treatment chemicals/surface treatment materials, including products that reduce burden on the Earth’s environment, to meet the advanced needs of our customers. Furthermore, we have strengthened our in-house research and development system for plating chemicals and provide total support from liquid management and analysis to defect countermeasures.

Providing safe and reliable food materials by setting up a proprietary Quality Assurance Dept., offering guidance to production sites, and establishing a tracing system

In 1988, we established our proprietary Quality Assurance Department, acquired ISO 9001 certification, and are now engaged in quality control activities to ensure the safe and reliable supply of food products. In addition to food material inspections, we also work to improve quality, provide guidance to production sites and guidance to improve production at partner factories in Japan and overseas, publish quality specifications, and implement traceability initiatives. Through these and other efforts, we provide customers with Matsuda Sangyo’s unique safety and reliability as added value, even as we continue to expand our procurement network in countries and regions around the world. It is rare for a trading company to possess quality assurance functions, making this a key strength of Matsuda Sangyo’s. In fact, we handle about 2,000 inquiries every year, demonstrating the trust that we have won from our customers. 

There are concerns that the effects of climate change may bring about changes in the habitats of natural marine products and a decrease in resources, and that supply instability may potentially have an impact on the procurement of ingredients and materials. Some of Matsuda Sangyo’s seafood products have fulfilled criteria set by the Marine Stewardship Council (MSC) to be certified with the MSC’s blue ecolabel (“ecolabel of the sea”). This proves that our seafood products are caught, processed, and distributed through appropriate methods to protect marine life and conserve their ecosystems for the future. Since we first acquired the certification in 2011, a growing number of business sites have acquired this certification. Today, domestic and overseas business sites are able to handle MSC-certified products. Along with global procurement and quality control, we are engaged in efforts to utilize natural resources sustainably and procure ingredients and materials in a stable manner through management across the supply chain. Interest in sustainability is growing rapidly within the food industry as well, and we feel that there are many initiatives in which Matsuda Sangyo can take the lead. There is a sense that the market will no longer accept food that is produced in ways that lead to the destruction of nature. As there is a need to address this seriously going forward, we are confident that this is an area where we will be able to fully harness the corporate culture we have cultivated.

We have built an integrated quality system with three interlocking functions. In addition to improving the quality of ingredients and materials through the implementation of various inspections, we also constantly provide guidance to local partner packers.